Customer Satisfaction Guaranteed
At Neofit, we prioritize customer satisfaction and strive to ensure that your experience with our products and services is positive. This policy outlines the terms for returns, refunds, and cancellations to ensure transparency and clarity.
1. Return Policy
We want you to be fully satisfied with your purchase. If for any reason you are not, we accept returns under the following conditions:
- Eligibility: Returns must be initiated within 30 days of receiving the product. Products must be unused, unopened, and in their original packaging.
- Non-Returnable Items: Certain items, such as opened nutritional supplements, perishable goods, or personalized products, may not be eligible for return due to health and safety regulations.
- Return Process: To initiate a return, please contact our customer service team at [Insert Contact Email/Phone]. Provide your order number, details of the item you wish to return, and the reason for the return. We will provide instructions on how to ship the product back to us.
- Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective or the return is due to an error on our part.
2. How We Use Your Information :
Once your return is received and inspected, we will process your refund under the following conditions:
- Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our return policy criteria (unused, unopened, in original packaging).
- Refund Process: If approved, refunds will be issued to the original payment method within 7-10 business days. The refund amount will exclude any shipping fees unless the return is due to a defect or our error.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., products returned with signs of use or damage not caused by us).
3. Cancellation Policy:
If you wish to cancel an order, please follow the guidelines below:
- Cancellation Window: Orders can be canceled within 24 hours of placing the order. After this period, the order may have already been processed or shipped, and cancellations may no longer be possible.
- How to Cancel: To cancel an order, contact us at [Insert Contact Email/Phone] with your order number. Our team will confirm the cancellation and process any applicable refund.
- Refund for Canceled Orders: If the cancellation request is made within the eligible timeframe, a full refund will be issued to the original payment method within 5-7 business days.
4. Damaged or Defective Products:
In the rare case that you receive a damaged or defective product:
- Contact Us: Please reach out to us at [Insert Contact Email/Phone] within 7 days of receiving the product, along with photos and a description of the issue.
- Replacement or Refund: Depending on the circumstances, we will either replace the damaged item or issue a full refund, including shipping fees.
5. Exchanges:
At this time, we do not offer exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired product.
